1. Information Collection and Use
2. Ensuring Your Security
In the case of placing orders on-line, we will use the Secure Sockets Layer (SSL), high encryption, an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so it cannot be read in transit. We may use PayPal's secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information.
3. Safe Shopping Guarantee
We guarantee that every online transaction you make will be "100% safe" and that you will receive what you order as soon as is practical from an aquarium custom order perspective. Information regarding expectations regarding the group of animals or equipment and availability will be updated on a regular basis. It may mean that your credit card bill will reflect your payment before the animals in quaranteen are shipped to you. In regard to fraud, this means you pay only the amount your bank holds liable if unauthorized charges are made to your card as a result of shopping at any of our online stores. It is determined that under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. We also request that you notify us so that we may assist your bank and authorities in investigation as well as to prevent shipment of rare and delicate marine life that is not desired.
4. Technology Utilized
5. Third Parties
6. Notification of Changes
7. Email Marketing
We want to communicate with you via email correspondence only if you want to hear from us. When you purchase a T&C product, we may from time to time send you email messages describing new products, special offers, and great values. If for any reason you would no longer like to receive email messages from the T&C brand you purchased, please email us to remove yourself. Please allow up to 10 days for us to process your request. Your privacy is important to us, and for this reason we will never share or sell your email address with any third parties for direct marketing purposes. Please note, if you decide not to receive marketing emails from an T&C brand, you may still receive “Transactional” email messages regarding your order (i.e. order confirmation, shipping information, customer service notifications, etc.) If you have questions or concerns regarding this statement, please contact us.
8. Information Contact Methods
We use T&C email, telephone and may use paypal.com, fedex.com or the USPS to communicate with you. In the event that these go down, we will repair them and/or announce on the web site that there is an official change. We will never ask for account numbers, credit card numbers or passwords in any email communication. We may ask for a good contact phone number in an email from one of these official T&C email addresses. Please do not send credit card information to us through email because this is not a secure method for conducting business over the internet. We intend to be your number one place of choice and to serve you so well that you will recommend us to others. We hope your experience with us is very positive and wish your success with years of fun and education in the aquarium hobby or profession.