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Privacy Policy
You linked to this Privacy Policy from a website owned by T&C Aquariums, USA or from a search engine link. This policy applies to all online communication with T&C owned brands. When you provide us with online information through this Website, we respect your privacy. It is important to understand what information we collect during your visit and what we do with that information. Please note that your visit to our Website is subject to this Privacy Policy. In case of emergencies when safety is at risk, especially when the safety of a child or minor is at risk, we reserve the right to disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request to protect individuals, children and T&C rights or property. We may also disclose personally identifiable information for credit fraud protection and other risk reduction purposes to government and authorities acting in accordance with federal and international laws.

1. Information Collection and Use
We only collect personally identifiable information about you through this website when you provide it in connection with a request for a product, service, or information. For example, if you decide to place an order, we may ask you for your delivery and billing address, phone number(s), email address, credit card number, credit card identifier and its expiration date. If you decide to complete a user registration form or survey, we may ask you for information such as your contact information (e.g., name, e-mail address and mailing address), age group or birth date. When you submit your personally identifiable information on this website, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. T&C companies may use the information that you provide to fulfill your request for a product, information, or other service, or respond to an email or other request, as well as to create and deliver to you our newsletters or surveys, communications containing product information, usage tips or promotions, help improve our website(s) or services, or customize visitors' experience at our website(s). We do not share your credit card, account information or any other information with unaffiliated parties unless you authorize us to do so, or if it is necessary to fulfill our responsibilities including, but not limited to, delivering a product or service that you order. If you prefer not to receive email marketing communications and gift coupons or savings coupons for related items from us, please see Section 7 below. You cannot opt-out of receiving communications from T&C relating to a specific order or request for a product or service. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. We also collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular. Information gathered may be used in aggregate form for internal business purposes, such as generating statistics and developing marketing plans. We may share or transfer such aggregate, non-personally identifiable information with or to our affiliates, licensees and partners. Such site statistics are not connected with any of your personally identifiable information. This Website is intended for adults, businesses and is kid safe for a general audience. We do not knowingly collect personal information from children under the age of 13 unless this is by permission of the adult or legal guardian. On occassion we may be asked to assist the child with studies or with the aquarium keeping hobby if they need or want a product or permission to use images on school papers and/or science fair projects. Since the pictures are copyrighted, in the case of request to use images on school papers we may ask for verification by the teacher and that the teacher be notified to contact us for verification before permission to use our pictures is granted. In such a case, if the parent, guardian, teacher or principle of the school of a child under 13 believes that the child has provided us with personally identifiable information that is not appropriate or necessary to fit the request, the parent or guardian of that child should be advised to contact us if they want this information deleted from our records so that it is not in any retrievable form. If we otherwise obtain knowledge that we have personally identifiable information about a child under 13 in retrievable form in our files, we will insure that information is not retrievable.

2. Ensuring Your Security
In the case of placing orders on-line, we will use the Secure Sockets Layer (SSL), high encryption, an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so it cannot be read in transit. We may use PayPal's secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information.

3. Safe Shopping Guarantee
We guarantee that every online transaction you make will be "100% safe" and that you will receive what you order as soon as is practical from an aquarium custom order perspective. Information regarding expectations regarding the group of animals or equipment and availability will be updated on a regular basis. It may mean that your credit card bill will reflect your payment before the animals in quaranteen are shipped to you. In regard to fraud, this means you pay only the amount your bank holds liable if unauthorized charges are made to your card as a result of shopping at any of our online stores. It is determined that under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. We also request that you notify us so that we may assist your bank and authorities in investigation as well as to prevent shipment of rare and delicate marine life that is not desired.

4. Technology Utilized
We use or may use clear gifs and cookies. This is commonly use to monitor the performance of websites and to measure effectiveness. We like to deliver the fast performance you are experiencing with this site except perhaps during peak internet traffic times. Adding layers or processes can slow down the pages but we reserve the right to add such performance statistic gathering. "Cookies" are small pieces of information stored by your browser on your computer's hard drive. Our use of cookies can not obtain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. Please be assured that accepting a cookie does not give us access to your computer or personal information under any circumstances. If you disable cookies, you may be unable to order or use some features of our site(s). If you experience any problems, please contact us. Gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. Clear gifs are not tied to users' personally identifiable information. In addition to clear gifs and cookies we use a unique number generation to obtain real time use statistics that show us how hobbyists and professionals use our site reference material.

5. Third Parties
We may rely on other companies and individuals to perform functions on our behalf. Examples include data analysis firms, customer support specialists, webhosting companies, and fulfillment companies (e.g., companies that fill product orders or coordinate mailings such as FedEx or global airline shipping companies). We may share personally identifiable information with such third parties as appropriate for them to perform their functions, but they may not use such information for any other purpose. We may also use your personal information to send you updates regarding your order or coupons for discounts or new items related to our hobby of aquarium keeping. If you do not want to receive email marketing communications, see section 7 below for opt-out information. Our website may offer links to and from other third party sites. Other sites have their own policies regarding privacy. If you visit one of these sites, you may want to review the privacy policy on that site. For example, you may have linked to the T&C brand site through a banner advertisement on another site. In such cases the site you have linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

6. Notification of Changes
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy.

7. Email Marketing
We want to communicate with you via email correspondence only if you want to hear from us. When you purchase a T&C product, we may from time to time send you email messages describing new products, special offers, and great values. If for any reason you would no longer like to receive email messages from the T&C brand you purchased, please email us to remove yourself. Please allow up to 10 days for us to process your request. Your privacy is important to us, and for this reason we will never share or sell your email address with any third parties for direct marketing purposes. Please note, if you decide not to receive marketing emails from an T&C brand, you may still receive “Transactional” email messages regarding your order (i.e. order confirmation, shipping information, customer service notifications, etc.) If you have questions or concerns regarding this statement, please contact us.

8. Information Contact Methods
We use T&C email, telephone and may use paypal.com, fedex.com or the USPS to communicate with you. In the event that these go down, we will repair them and/or announce on the web site that there is an official change. We will never ask for account numbers, credit card numbers or passwords in any email communication. We may ask for a good contact phone number in an email from one of these official T&C email addresses. Please do not send credit card information to us through email because this is not a secure method for conducting business over the internet. We intend to be your number one place of choice and to serve you so well that you will recommend us to others. We hope your experience with us is very positive and wish your success with years of fun and education in the aquarium hobby or profession.

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